Refund and Returns Policy
At Official Sabrina Carpenter Merch, we are committed to ensuring your orders reach you safely and efficiently. This policy outlines our shipping procedures, delivery options, and important information to help you track and receive your merchandise.
1. Order Processing
1.1 Processing Timeline
Orders are processed within 1-3 business days, excluding weekends and holidays. During peak seasons, additional processing time may be required. You will receive an order confirmation via email once your order has been placed.
1.2 Order Verification
For security purposes, some orders may require additional verification, which could delay processing time. Please note that large orders typically require extra processing time to ensure accuracy.
2. Shipping Methods
2.1 Domestic Shipping
We offer several delivery options to meet your needs:
Standard shipping typically takes 5-7 business days, while Express shipping delivers within 2-3 business days. For urgent deliveries, we provide Priority shipping with 1-2 business day delivery and Same Day delivery in select locations.
2.2 International Shipping
International shipping is available to select countries, with Standard delivery taking 10-15 business days and Express service available in 5-7 business days. Please be aware that international orders may be subject to customs fees and duties, which are the responsibility of the customer.
3. Shipping Costs
3.1 Cost Calculation
Our shipping costs are calculated based on several factors, including your chosen shipping method, package weight, delivery location, and total order value.
3.2 Free Shipping
We offer free standard shipping on domestic orders over $75, excluding oversized items. This offer applies only to standard shipping within the domestic service area.
4. Order Tracking
4.1 Tracking Information
We provide comprehensive tracking information for all shipments via email. You can monitor your order status through our website, where tracking information is updated regularly.
4.2 Delivery Updates
You will receive automated notifications about your shipment status, including delivery confirmation and any weather-related delays that may affect your delivery.
5. Shipping Requirements
5.1 Address Accuracy
To ensure successful delivery, please verify your shipping address carefully. Include all necessary details such as apartment or unit numbers, and provide a contact phone number. Double-check your ZIP code for accuracy.
5.2 Failed Delivery
In cases where packages are undeliverable, we can arrange reshipment to a new address. Please note that additional shipping fees will apply. Contact our customer service team to arrange reshipment.
6. Contact Information
For any shipping-related questions, please contact us through:
- Email: [email protected]
- Phone: (330) 555-6248
- Address: 785 East Market St, Suite 301, Akron, OH 44305
Last Updated: January 22, 2025